Refunds

• Available for items returned unused, still sealed and in resaleable condition within 14 days of purchase.
• Refunds are issued to your original payment method once your return has been received and processed.
• A 20% restocking fee applies to all change-of-mind returns and is deducted from your refund.

Exchanges and Store Credit

• Exchanges are available for unused, still sealed products only.
• Store credit can be used on future purchases and expires 12 months from the date it is issued.

Sale Items

Items purchased on sale cannot be refunded or exchanged, unless faulty.

Important: For change-of-mind returns, please email us before sending anything back. Once your return is approved, you'll be responsible for the cost of shipping the item back to our warehouse.

How To Make A Return

1. Check eligibility: Make sure your item meets our return conditions above and that you're within 14 days of purchase.

2. Email us: Send your order number, the item(s) you'd like to return and the reason to info@alexlovescolour.com.au. Our Customer Experience Team will reply with next steps within 2 business days.

Return Shipping

Faulty Items: We cover return shipping for faulty items.
Change-of-Mind: Return shipping is paid by the customer.

Tip: Keep your tracking number handy for peace of mind.

Refund & Exchange Timeline

Exchanges or store credit are typically issued as soon as your return is processed.

Frequently Asked Questions

Do I need a receipt?
Yes, a valid proof of purchase is required for all returns and exchanges.

Can I exchange for a different item?
Yes, as long as the original item is unused and still sealed. Just let us know what you'd like when you email us.

Is there a restocking fee?
Yes, a 20% restocking fee applies to all change-of-mind returns.

What if my item is faulty?
If an item is faulty, we'll provide a full refund or replacement. No restocking fee applies and we'll cover return shipping.

Need Help?

Our Customer Experience Team is here to make returns easy.

Email us at info@alexlovescolour.com.au
Support hours: Monday to Friday, 9am to 5pm
We aim to reply within 24 hours.