AUD
Returns & Exchanges
We want you to absolutely love your purchase. If it’s not quite right, don’t worry – you can return or exchange your order within 90 days of purchase.
Refund
- Available for items returned in new, unused, and resaleable condition.
- Refunds are issued to your original payment method once your return is processed.
Exchange or Store Credit
- For items that have been lightly sampled, opened, or unwrapped, you can request an exchange or store credit.
- Store credit can be used on future purchases and never expires.
Final Sale Items
Items marked “Final Sale” cannot be returned or exchanged unless faulty.
Important: For change-of-mind returns, you must submit a return request first. Once approved, you’ll be responsible for shipping the item back to our warehouse.
How To Make A Return
-
Check eligibility: Make sure your item meets our return conditions above.
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Submit a request: Complete our Return Request Form and our Customer Experience Team will respond with further details within 2 business days.
Return Shipping
Free Returns: We cover return shipping for items eligible under our policy.
Change-of-Mind: Customers cover shipping costs.
Tip: Keep your tracking number handy for peace of mind.
Refund & Exchange Timeline
Stage |
Timeframe |
|
Shipping back to warehouse |
2–7 business days |
|
Processing at warehouse |
1 business day |
|
Refund to original payment method |
3–5 business days |
Exchanges or store credit are typically issued immediately upon processing.
Frequently Asked Questions
Do I need a receipt?
Yes, a valid proof of purchase is required for all returns and exchanges.
Can I exchange for a different item?
Absolutely! Just let us know your preference when submitting your return request.
What if my item is faulty?
If an item is faulty, we’ll provide a full refund or replacement regardless of condition.
Need Help?
Our Customer Experience Team is here to make returns easy.
Email us at info@roguebeauty.com.au
Support hours: Monday to Friday, 9am to 5pm
We aim to reply within 24 hours.