Returns & Exchanges

We hope that you will be delighted with your purchase. If you are not satisfied with your purchase, you are welcome to return your product to us within 90 days of your purchase date. 

- Refund. If product returned is in new, unused and resaleable condition.

- Exchange/store credit. If product returned has been lightly sampled, opened or unwrapped.

Please note that for change of mind returns, you must first submit the return request before sending the product back to our warehouse. Once your return is approved, you will be responsible for covering the shipping costs.

To be able to return or exchange a product, you must provide valid proof of purchase.

Items listed as "Final Sale" cannot be returned or exchanged unless faulty.

 

How To Make A Return

1. Check that you meet the above return conditions

2. Complete this form and our Customer Experience Team will get back to you within 2 business days

 

FAQs

Will I be charged for return shipping?

We understand not all purchases work out. We are delighted to offer you free returns on items that meet our Returns Policy.

How long do returns take?

Return shipping via post typically takes 2 to 7 business days to reach us. Once our warehouse receives your return, it will be processed within 1 business day. Your bank may take a further 3 to 5 days to clear the funds back into your account.